RETURN & EXCHANGE CONDITIONS
1. You have 30 Days after delivery to consider return or exchange, once over the limit date, we don’t accept return or exchange.
2. Items marked as "No returns or exchanges" in order details are not covered by warranty and are non-returnable.
3. Any address on the parcel is not approved return address, and we don't accept the returned package without authorized return address from customer service representative. Our return warehouse is now in North America.
4. We will issue refund or exchange for the returned items which in good condition, unwashed, unstained. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
5. Rosewe is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.
6. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-Rosewe products.
7. Original shipping fee and insurance fee is non-refundable if return for refund.
8. Kindly noted $9.99USD for each return label if you use it. It should be deducted from the refund or paid when we process the exchange.
RETURN PROCESS
1Apply Return/Refund by Ticket next |
2Get Return Label next |
3Customer Return Items next |
4Return Package Received next |
5Refund Applied By Customer Service next |
6Refund Completed |
OR
1Apply Return/Refund by Ticket next |
2Application Approved next |
3Get Return Address and RMA Number next |
4Customer Return Items next |
5Customer Send Return Info by Updating Ticket next |
6Return Package Received next |
7Refund Applied by Customer Service next |
8Return Completed |
1. Input your order number in the dialog to get return label or return address.
2. Print out return label and return back by USPS if you choose to download return label. Or pack the item(s) and return back via any local shipping company if you choose return address.
3. Track online by USPS( return by return label), you will know when the parcel delivered to us. Keep the tracking number of return parcel(return without return label), and upload tracking info by return ticket, without this info, we can't apply any refund for return.
4. We will process return & exchange in 7 working days after delivery of parcel.
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