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Return & Refund policy
What is your return policy?
Do I need to pay for the shipping fee back?
How do I return or exchange an item?
When will I get the refund?
How am I able to withdraw my wallet credit?
Do you ship worldwide? Do you ship to my country?
What is your processing time and shipping time?
Is the shipping free and what shipping methods do you have?
What is the insurance fee?
What payment methods do you have? And do you accept the cash?
Why isn’t my promo code working?
Do you have a commercial invoice?
How to check the points or account balance?
Why my payment was declined?
Can I use more than one discount code?
Can I use the points, money in wallet and coupon code simult
What currencies do your accept for payment?
Why I can’t pay for the order?
Why do I need to verify my payment on my order?
Why is my order canceled?
Could I use the coupon next time?
Could you refund the coupon for me?
Track my order
I don’t have the tracking number and link.
Why was my order divided into two or more packages?
What happens if I am not in when it arrives?
Are there any additional fees?
The tracking information hasn‘t been updated for a long time
There is no any tracking information about my order.
Modify My Order
Why my order has not been confirmed?
When my order will be send out?
Could you refund the balance for me?
I have not received my refund.
What is the point? And how can I get/use the point?
Could I remove the account?
How to register? And do you have the membership fee?
How to reset the password?
Should I sign with my Facebook account?
What are the benefits to registering with us?
How do I change the details on my Rosewe account?
Why can’t log into my Rosewe account?
Do I have to register to place an order?
Where are you located? Do you have the real store?
Do you have the drop shipping?
What is your affiliated program?
What is your blog program?
Do you have the size chart?
How do I choose the correct size?
What is the size of your model?
Is your size chart standard?
Do you customize the size / color for me?
Is the real color the same as the photo?
What is the meaning of color block?
How long do you re-stock the item?